Refund Policy

1. Cancel of Unfulfilled Order

1.1 Cancellation Fees

Mark II preorders are fully refundable before shipment. No cancellation fees, payment processing fees, or other third-party charges will be deducted from your refund.

To cancel, email support@thinkwithmark.com with your order number. For partially shipped orders, you may cancel any unshipped items for a full refund. Items that have already shipped are subject to our return policy.

1.2 Refunds

Once your cancellation is confirmed, we’ll process a full refund for the cancelled, unshipped items to your original payment method and notify you by email.

Please allow up to 10 business days for the refund to appear in your account.

2. Return of Goods

2.1 Returning Charge

For returns or exchanges due to Damage/Defect on Arrival (DOA), as specified in the "Return and exchange policy", we are responsible for all costs, providing a full refund. However, for returns initiated for other reasons, customers may incur charges such as a re-boxing fee and shipping costs. Additionally, if the original order was placed using a special subsidy, a cancellation fee will apply.

2.2 Refunds

Upon receipt and inspection of the returned items, we will send a confirmation email outlining the return status and any associated charges. Once the refund is approved, it will be processed, deducting any applicable cancellation fees, and credit your original payment method within 10 working days.

3. Purchase from Non-official Channels

Please be aware that returns and exchanges for items purchased through distributors, dealers, partner retailers, or other e-commerce platforms that are not officially affiliated with us are not accepted.

Each of these entities sets its own policies and procedures for returns and exchanges. For assistance with returns or exchanges, kindly reach out to the original point of purchase to inquire about their specific return/exchange policy.

4. Disclaimer

This return and exchange policy only applies to sales of Mark Inc's official website and stores. Mark Inc reserves the interpretation right for all terms above.

If you have any further questions, please don't hesitate to contact us at support@thinkwithmark.com