Refund Policy

1. Cancel of Unfulfilled Order

1.1 Cancelling Fee

General Cancellation: We generally avoid charging cancellation fees for orders cancelled by our customers before they are shipped. If you need to alter your order—for instance, by cancelling certain items or switching to a different product variant—we encourage you to contact our customer support team. They are equipped to adjust your order, potentially saving you from incurring transaction and processing fees.
Third-Party Costs: Please be aware that if a cancellation results in costs to us from third-party services, including payment processors or other affiliated platforms, those costs are the customer's responsibility. This policy applies regardless of when such costs are incurred, including after the order has been archived.
Special Conditions: In cases where an order is placed using a special promotional offer or subsidy, and a cancellation leads to fees from the payment service provider or any other third-party platform, these fees will be passed on to the customer. We will calculate any cancellation fees based on the actual expenses we are charged.

1.2 Refunds

If you request to cancel an order that hasn't been shipped, our customer support team will automatically approve the cancellation and notify you via email. We'll then process the refund, deducting any applicable cancellation fees, and credit your original payment method within 10 working days. It's our commitment to handle your cancellation and refund with efficiency and transparency.

2. Return of Goods

2.1 Returning Charge

For returns or exchanges due to Damage/Defect on Arrival (DOA), as specified in the "Return and exchange policy", we are responsible for all costs, providing a full refund. However, for returns initiated for other reasons, customers may incur charges such as a re-boxing fee and shipping costs. Additionally, if the original order was placed using a special subsidy, a cancellation fee will apply.

2.2 Refunds

Upon receipt and inspection of the returned items, we will send a confirmation email outlining the return status and any associated charges. Once the refund is approved, it will be processed, deducting any applicable cancellation fees, and credit your original payment method within 10 working days.

3. Purchase from Non-official Channels

Please be aware that returns and exchanges for items purchased through distributors, dealers, partner retailers, or other e-commerce platforms that are not officially affiliated with us are not accepted.

Each of these entities sets its own policies and procedures for returns and exchanges. For assistance with returns or exchanges, kindly reach out to the original point of purchase to inquire about their specific return/exchange policy.

4. Disclaimer

This return and exchange policy only applies to sales of Mark Inc's official website and stores. Mark Inc reserves the interpretation right for all terms above.

If you have any further questions, please don't hesitate to contact us at contact@thinkwithmark.com